(865) 637-5331

Privacy Policy

Knoxville Zoo takes the privacy and security of our customers very seriously. We provide this Online Privacy because you have the right to know what information we collect, how it is protected, and how it is used.
The mission of Knoxville Zoological Gardens is to celebrate the wonders of the natural world.  Through education, conservation, exhibition, research and recreation ,the zoo will tell the stories of the animals, the plants, and the people who make up the communities of the earth.  The zoo will help develop positive attitudes and actions about nature and about conservation as a local and global issue.

Our web site is an important tool in the pursuit of this mission.  We have adopted the following privacy policy to make it safe and easy for you to use.  This Privacy Policy is part of Knoxville Zoo's Terms of Use.

The Personal Information We Collect and How It Is Gathered

We collect two kinds of information: web site usage statistics (which are anonymous), and personal information that you voluntarily provide to us.  "Personal information" means your name, shipping and/or mailing address, telephone number, email address and credit or debit card account number.


Web site usage statistics

The server where our web site is housed automatically collects anonymous information about visitors to our site, such as the number of visitors, the pages they access, and the documents they download.  This information is used in aggregate form in order to manage our web site and improve its content.


Personal information

We collect personal information about you when you choose to share information about yourself, for example, when you make a donation, request information or purchase materials.  This information may include your postal or email address and your telephone number.

Personal information is used to provide you with information or to deliver the service you have requested.  If you provide your postal address, telephone number or email address to Knoxville Zoo online, you may receive any of the following periodic contacts from us:

  • Mailings with information about additional Knoxville Zoo programs and events.
  • Mailings that invite you to contribute to Knoxville Zoo and its mission.
  • Telephone contact with information about orders you have placed online.
  • Email contact to respond to your questions, comments and suggestions.
If you would like us to change the way we contact you, please call us at (865) 637-5331, or send an email to knoxzoo@knoxville-zoo.org

Information Sharing

All information collected on this site is used by this site only.  At no time will we loan, rent, sell or otherwise give any of the information collected from this site or in email to any third party, with the exception of information that is appropriate to comply wih the law, enforce our rights, or protect the safety of our users or others.


In order to prevent unauthorized access and protect our user's personal inforamtion, we strive to maintain physical, electronic and administrative safeguards to secure the information we collect online.

Links to Other Sites

We provide links to other zoos and aquariums, and other sites we think you may enjoy.  These sites operate independently of Knoxville Zoo and have established their own privacy and security policies.  For the best online experience, we encourage you to review these policies before submitting any Personal Information.


We reserve the right to make changes to this privacy policy, but we pledge that no changes will be put into effect without this document first being updated to reflect impending changes.

Questions or Concerns

If you have further questions regarding this policy, please contact us via:
  • Email at knoxzoo@knoxville-zoo.org and include your name, telephone number and mailing address so that we can contact you; or
  • Telephone us at (865) 637-5331; or
  • Write to us at: Knoxville Zoo, P.O. Box 6040, Knoxville, TN, 37914, and include your name, mailing address and telephone number so that we can contact you.